All orders must be submitted in writing. Please include drawings to confirm items and, where applicable, the correct project registration number. Orders missing required details cannot be processed or scheduled for production. For registered projects, you may be asked to provide supporting documents to verify the source of order.

Once your order is received and complete, we’ll send you an acknowledgement outlining product details, pricing, and estimated ship date. Any extra discounts on large projects will appear as a lump sum at the bottom of the acknowledgement (not line-by-line). Please compare the acknowledgement carefully against your purchase order—it’s the Purchaser’s responsibility to confirm accuracy.

Because all Fluidconcepts products are made to order, cancellations are limited.

• Standard items cancelled before production: 25% cancellation fee

• Special items cancelled before production: 35% fee plus cost of materials already purchased

• Once production begins: no cancellations or returns, unless the error is ours

If a return is required due to a Fluidconcepts error, please obtain a Return Authorization (R.A.) number from Customer Service and clearly mark it on all returned cartons.

Estimated shipping dates are provided on acknowledgements and may change. Fluidconcepts is not liable for delays unless a firm shipping date has been confirmed in a signed document by our head office.

All prices are suggested list prices and subject to change with 30 days’ notice. Taxes apply where required.

• Terms: Net 30 days (upon approved credit)

• Late payments: 2% per month (24% per year) on invoices overdue by 30+ days

• Accounts under $5,000 annual net volume may require advance payment

Fluidconcepts reserves the right to hold shipments on overdue accounts.

All shipments are F.O.B. Factory.

Freight programs and payment terms vary by region—please contact Customer Service at order@fluidgroup.com for details.

Additional charges apply for:

• Residential deliveries

• Specific delivery appointments

• Call-ahead confirmations

• Lift-gate truck requirements

These charges are billed at the carrier’s cost plus a 15% administration fee.

Fluidconcepts will make every effort to consolidate orders and shipments upon request, but this may not always be possible, and we cannot be held responsible for any increased costs that may result.

All goods are sold F.O.B. Factory, including those for which Fluidconcepts pays the freight. Fluidconcepts is not responsible for damage occurring in transit or storage. Once the carrier signs for goods at the factory, they are consideredreceived in good order.

It is the Purchaser’s responsibility to inspect all products upon delivery and to file any claims directly with the carrier for visible or concealed damage.

If damage is apparent:

• Request that the carrier complete an inspection report

• File a freight claim with the carrier

• Sign all bills of lading “SUBJECT TO INSPECTION FOR CONCEALED DAMAGE” at the time of receipt

Assembly instructions and hardware are included with each shipment. Please ensure installers locate the hardware bags before beginning installation. Spare hardware kits are available at no charge—contact Customer Service at order@fluidgroup.com to request extras.