Ordering Information

Fluidconcepts requires all orders to be in writing and requests orders be accompanied by drawings to verify the items ordered and where applicable, the appropriate project registration number. Purchasers ordering for registered projects may be required to submit documents to verify source of order. Orders with incorrect or incomplete information cannot be entered or scheduled for manufacturing.

Order Acknowledgements

Once all information required to process an order is received, an order acknowledgement form will be sent to the Purchaser providing a description of the goods ordered, pricing, and an estimated shipping date. Extra discounts for large projects will be deducted from the sub-total at the bottom of the acknowledgement, and not from each individual line item. Please check this acknowledgement against the P.O. for any variances. It is the Purchaser’s responsibility to determine that the information in the acknowledgement is correct.

Changes, Cancellations & Returns

All Fluidconcepts products are manufactured to order using the Purchaser’s selection of finishes and trim. Consequently, we regret that we are not able to cancel orders once they are committed to production or to issue credit for returned items unless they have been made in error by Fluidconcepts. Prior to being committed to production, orders for standard items may be cancelled subject to a 25% cancellation charge, and orders for special items will be subject to a 35% cancellation charge plus the cost of any items purchased to make the “special”. Should it be necessary to return an item made in error by Fluidconcepts, please obtain a Return Authorization (R.A.) number from Customer Service. The R.A. number must be noted clearly on all returned cartons.

Estimate Shipping Dates

The shipping date provided on the order acknowledgement is Fluidconcepts’s best estimate at the time the order is acknowledged and is subject to change. In no instance shall Fluidconcepts incur any obligation or liability to the Purchaser for failure to ship by the specified date unless Fluidconcepts has agreed to an unequivocal shipping date in a separately signed written document executed by its authorized head office personnel.


Prices are suggested list prices only and are subject to change on 30 days notice. Taxes are extra where applicable.

Upon approved credit, terms are Net 30 days from date of shipping / date of invoice. The Purchaser agrees that Fluidconcepts shall have the right to enforce a charge amounting to 2% per month (24% per year) on invoices outstanding more than 30 days. Fluidconcepts also reserves the right to stop shipments on overdue accounts.

New accounts and purchasers whose most recent annual net volume has been less than $5000 may be required to pay in advance.


All shipments are F.O.B. Factory

Freight Programs and payment are dependent on region. Please contact Customer Service for details in your area. Please send to order@fluidgroup.com

Shipments requiring residential delivery, specific delivery appointment times; phone calls ahead of time to confirm delivery; and need for lift-gate trucks will incur a charge to the Purchaser. The amount of the charge will be equal to the amount charged to Fluidconcepts by the freight company, plus 15% of this cost as an administration fee.

Fluidconcepts will attempt to combine orders and shipments when requested. However, it may not be possible to comply at all times and Fluidconcepts cannot be held responsible for potential increased costs.


All goods are sold F.O.B. Factory, including those for which Fluidconcepts pays the freight. Fluidconcepts is not responsible for damage which occurs in transit or storage. The carrier signs for all goods received in apparently good order at the time the truck is loaded at the factory. It is the Purchaser’s responsibility to examine goods upon receipt and to file any claims with the carrier for losses or damage to the product occurring during transit, including concealed damage.

If any damage is apparent, have the carrier complete an inspection report and file a freight claim. It is also suggested that all bills of lading be signed “SUBJECT TO INSPECTION FOR CONCEALED DAMAGE” at the time of receiving the goods.


Assembly instructions are provided with all shipments of standard items. Hardware for each item is packaged in each carton. Please be sure your installers look carefully for the hardware bags, as they will be located such that they do not come into contact with the components. Fluidconcepts provides spare hardware kits to its dealers at no charge, so a lack of hardware should never delay an installation. To order spare hardware kits, please call your Customer Service representative or email order@fluidgroup.com.