You are here:Home > RESOURCES > General Information > US Freight Policy & Rates

US Freight Policy and Rates



Shipping Terms

All shipments are F.O.B. Factory
Freight Programs and payment are dependent on region. Please contact Customer Service for details in your area. Please send to order@fluidgroup.com
Shipments requiring residential delivery, specific delivery appointment times; phone calls ahead of time to confirm delivery; and need for lift-gate trucks will incur a charge to the Purchaser. The amount of the charge will be equal to the amount charged to Fluidconcepts by the freight company, plus 15% of this cost as an administration fee.
Fluidconcepts will attempt to combine orders and shipments when requested. However, it may not be possible to comply at all times and Fluidconcepts cannot be held responsible for potential increased costs.

Claims
All goods are sold F.O.B. Factory, including those for which Fluidconcepts
pays the freight. Fluidconcepts is not responsible for damage which occurs in transit or storage. The carrier signs for all goods received in apparently good order at the time the truck is loaded at the factory. It is the Purchaser’s responsibility to examine goods upon receipt and to file any claims with the carrier for losses or damage to the product occurring during transit, including concealed damage.
If any damage is apparent, have the carrier complete an inspection report and file a freight claim. It is also suggested that all bills of lading be signed “SUBJECT TO INSPECTION FOR CONCEALED DAMAGE” at the time of receiving the goods.